It's Official: An Uncomfortable Bed is Main Problem For Your Guests

We've always suspected it, and now we know the truth; hotel beds (and what you put on them) are the main 'complaint fodder' for your guests.

Consumer Reports - the bigwig independent organisation that works for a safe and fair marketplace - has carried out some research into the foray of hotel guest satisfaction. They surveyed 22,000 readers about their stays at 44 hotel chains. The results showed that scores for service, hotel upkeep and check-in and check-out processes had improved over the last six years. A quarter of respondents had at least one complaint though, with inadequate beds, noise and outdated decor dominating the list.

Tod Marks, a senior projects editor with Consumer Reports says "The key thing about a hotel is how good a night's sleep you were able to get. An uncomfortable bed is one of the things that always seems to stand out in terms of problems."

So what can you do to improve your beds, short of investing in expensive all-singing-all-dancing pocket sprung / memory foam / orthopaedic / electrically adjustable divans?

At Tonrose, we provide textile solutions. From cosy duvets and pillows to mattress toppers and crisp percale sheeting, we can improve your hotel's comfort rating no end. Try our Sumptuously Snug range of filled products and our Ultima linens for impeccable usability and guest satisfaction.

Interested to see how we can work with any budget to provide a solution for you? Call 01254 239 900 and speak to our specialist Hotel Account Manager, Vicky.